13 November 2026 | Announcement on 12 November. ANDE announced temporary relief in response to disruptions related to ueno Bank. Disconnections for unpaid electricity bills are suspended from 12 November through 31 December 2026 for most customers, except the Special Intensive Consumption Group.
Up to 24 installments
Low-voltage users, accounting for 97% of customers according to ANDE, may repay outstanding balances in up to 24 installments without interest or late fees. The first installment may appear on the next bill.
Unregistered payments
Payments through WEPA or ueno Bank on 2–3 November that have not been recorded may be reported with proof through ANDE's website or MI ANDE app, Commercial Complaints — Unregistered Payment. Claims remain under review until validation.
Tariff pledge
ANDE also announced no electricity tariff increases for at least one year. This commitment is separate from the temporary relief through December. Suspended disconnections do not cancel the underlying bills.
Radar Analysis
Continued electricity supply could reduce short-term operational stress for small businesses, but effectiveness will depend on eligibility, implementation and successful resolution of claims. An announcement is not an already-corrected payment.
Official source
ANDE, 12 November 2026.
